The Brownstone

Reviews about The Brownstone

• g pino

  Apr, 06 2018
  ★ ☆ ☆ ☆ ☆
  My family and I, roughly 15 of us, have been attending the Easter brunch held at The Brownstone for a number of years. It hasn't always been spectacular but it's never been so bad that I've felt a need to share until this year. We always choose the 11 am seating. Normally we check in, greet one another and move on to the buffet. This year we check in, greet one another and then get on line for 20 minutes because the doors to the buffet are closed. When we are finally allowed in, we make our selections and head back to the table the food is cold, tasteless or salty. Service is practically non-existent. After waiting for the dishes to be removed I end up cleaning off our table. Even with all this I wasn't going to call and complain since we do have small children in our family and they enjoy the activities. But the other night was the cherry on the top. As I usually do, a few days before, I call and confirm the number of guests and they tell me the total cost (including tax, gratuity) and the breakdown per person being charged to my credit card. Low and behold I go to pay my credit card and I was charged more (over $50) than I was told. I've tried to speak with their accounting department, no-one is ever there. I've left messages for a banquet manager, no return calls. I have contacted my credit card company. I

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